Handbook of Innovation in Public Services

Segue, dica de leitura do Diretor Pedro Luiz.

Handbook of Innovation in Public Services

Edited by

Stephen P. Osborne

University of Edinburgh, UK

Louise Brown

University of Bath, UK

Edward Elgar

Cheltenham, UK • Northampton, MA, USA

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Contents

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About the editors                                                       viii

List of contributors                                                      ix

Acknowledgements                                                    xiv

Introduction: innovation in public services                     1

Stephen P. Osborne and Louise Brown

PART I - THE CONTEXT OF INNOVATION IN PUBLIC SERVICES

1. Explaining patterns of public management reform diffusion 15

Joe Wallis and Sham Goldfinch

2. Innovation and reform in public administration: one subject or two? 29

Laurence E. Lynn, Jr.

3. Public and private features of innovation 44

Jean Hartley

4. A services-influenced approach to public service innovation? 60

Stephen P. Osborne

5. Public service innovation: what messages from the collision of innovation

studies and services research? 72

Ian Miles

PART II - INNOVATION AND CHANGE IN PUBLIC SERVICES

6. Innovation as the practice of change in the public sector 91

Ian Colville and Mike Carter

7. Managing the change process: the state of the art 107

Kerry Brown and Jennifer Waterhouse

8. Managing stakeholders in the change and innovation process 118

John M. Bryson and Barbara C. Crosby

PART III - KEY MANAGERIAL ISSUES IN INNOVATION IN PUBLIC SERVICES

9. Evidence-based policy-making for innovation 143

Brian W. Head

10. Innovation in public services: engaging with risk 157

Stephen P. Osborne and Louise Brown

11. Entrepreneur or entrepreneurship in public services? 161

Zoe Radnor, Hannah Noke and Andrew Johnston

12. Against all odds: bottom-up entrepreneurship and innovation in the Department of Defense 176

Nancy C. Roberts and Carrick Longley

13. Leading successful innovation in local public services 193

James H. Svara

14. Strategic management and change in the public services 210

Paul Joyce

15. Public procurement of innovation 224

Jakob Edler and Elvira Uyarra

16. Ethical innovation in the public services 238

Michael Macaulay and David Norris

PART IV - ICT, E-GOVERNMENT AND INNOVATION

17. E-government and innovation: the socio-political shaping of ICT as a source of innovation 253

Victor Bekkers

18. Analyzing policies for government innovation in practice: electronic government policy in Italy, 1993-2003 269

Valentina Mele

19. Innovation and information in public/third sector partnerships for older people's services: case studies from England and Italy 288

Rob Wilson, Sue Baines and Mike Martin

PART V - COLLABORATION, NETWORKS, CO-PRODUCTION AND THE ROLE OF THE THIRD SECTOR IN INNOVATION IN PUBLIC SERVICES

20. Collaborative innovation in the public sector 301

Jacob Torfing

21. Innovation in an inter-organisational context 317

Tony Kinder

22. Innovation in complex public service systems 332

Mary Lee Rhodes

23. Innovation, networks and leadership 347

Myrna P. Mandell and Robyn Keast

24. Policy networks and innovation 360

Jenny M. Lewis, Damon Alexander and Mark Considine

25. Co-production and innovation in public services: can co-production drive innovation? 375

Kirsty Strokosch

26. The once and future pioneers? The innovative capacity of voluntary organizations and the provision of public services: a longitudinal approach 390

Stephen P. Osborne, Celine Chew and Kate McLaughlin

27. Role of third sector organizations in health innovation networks 408

Paul Windrum

28. Social enterprise and innovation in third sector organizations 420

Celine Chew and Fergus Lyon

29. User involvement in public services innovation 432

Birgit Jceger

30. Citizens and the co-creation of public service innovations 445

Michelle Farr

PART VI - INNOVATION IN PUBLIC SERVICES IN PRACTICE

31. Evidence-based innovation in practice: experiences from health care and implications for the future 461

Gill Harvey

32. NHS Direct: a UK health sector innovation study 477

Paul Cunningham

33. Internal and external influences on the capacity for innovation in local government 496

Richard M. Walker

34. Innovations in structure: experience from local government in the UK 514

Rhys Andrews and George A. Boyne

35. Strengthening the spread of innovation in the UK's National Health Service 528

James Barlow

36. Exploring the diffusion and sustainability of service innovation in healthcare 540

Trisha Greenhalgh, Cathy Barton-Sweeney and Fraser Macfarlane

PART VII - CONCLUSIONS

37. Innovation in public services: old and new directions for knowledge 563

Louise Brown and Stephen P. Osborne